2017 - Competency KM-B

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Competency B: The practice seeks to meet the needs of a diverse patient population by understanding the population’s unique characteristics and language needs. The practice uses this information to ensure linguistic and other patient needs are met.

KM 09 (Core): Assesses the diversity (race, ethnicity, and one other aspect of diversity) of its population.

The practice collects information on how patients identify in at least three areas that include:

  • Race.
  • Ethnicity.
  • One other aspect of diversity, which may include, but is not limited to, gender identity, sexual orientation, religion, occupation, geographic residence.
Description Example/Screenshot/Documentation Source Date Added
Use EHR Report Library reports to assess the race, ethnicity, and sex of your patient population:
  • Patient Count and Percentage by Ethnicity
  • Patient Count and Percentage by Race
  • Patient Count and Percentage by Sex
Storing Race, ethnicity, preferred language in PCC PCC 2/6/18


KM 10 (Core): Assesses the language needs of its population.

Description Example/Screenshot/Documentation Source Date Added
Use EHR Report Library reports to identify preferred language breakdown of your patient population:
  • Patient Count and Percentage by Primary Preferred Language
Storing preferred language in PCC PCC 2/6/18

KM 11 (1 Credit): Identifies and addresses population-level needs based on the diversity of the practice and the community (demonstrate at least two):

The practice recognizes the varied needs of its population and the community it serves, and uses that information to take proactive, health literate, culturally competent approaches to address those needs.

  • A. Target population health management on disparities in care.

Identifies disparities in care and implements actions to reduce the disparity. Practices that reduce disparities provide patient-centered care to their vulnerable populations equal to their general population.

  • B. Address health literacy of the practice staff.

Builds a health-literate organization (e.g., apply universal precautions, provide health literacy training for staff, system redesign to serve patients at different health literacy levels, utilize the AHRQ or Alliance for Health Reform Health Literacy toolkit).

  • C. Educate practice staff in cultural competence.

Builds a culturally competent organization that educates staff on how to interact effectively with people of different cultures. It supports practice staff to become respectful and responsive to the health beliefs and cultural and linguistic needs of patients.