PCMH6B

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The practice obtains feedback from patients/families on experiences with the practice and their care.

6.B.1 The practice conducts a survey (using any instrument) to evaluate patient/family experiences on at least three of the following categories

  • Access
  • Communication
  • Coordination
  • Whole person care/self-management support
Description Example/Screenshot/Documentation Source Date Added
Survey Policies, Samples, and Results Policies, Samples, and Results TPC 03/25/13

6.B.2 The practice uses the Patient-Centered Medical Home version of the CAHPS Clinician & Group survey tool

Description Example/Screenshot/Documentation Source Date Added
Survey Policies, Samples, and Results Policies, Samples, and Results TPC 03/25/13

6.B.3 The practice obtains feedback on experiences of vulnerable patient groups

Description Example/Screenshot/Documentation Source Date Added
Survey Policies, Samples, and Results Policies, Samples, and Results TPC 03/25/13

6.B.4 The practice obtains feedback from patients/families through qualitative means.

Description Example/Screenshot/Documentation Source Date Added
Survey Policies, Samples, and Results Policies, Samples, and Results TPC 03/25/13