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The practice has a written process and defined standards, and demonstrates that it monitors performance against the standards for:

=Providing same-day appointments (critical factor)=

To show that they provide same day appointments, the practice will need to document their process for using sick call blocks to reserve time for sick patients every day.  They also need to produce a report from Partner that shows these blocks in the schedule or shows how much total time was reserved for sick appointments and how much was actually used.

Here are some samples that might be useful:

{| border = "1"
! style="background:#8facd9; width:40%;" |'''Description'''
! style="background:#8facd9; width:20%;" |'''Example/Screenshot'''
! style="background:#8facd9; width:20%;" |'''Source'''
! style="background:#8facd9; width:20%;" |'''Date Added'''
|-
|Sample Schedule view showing reservation of time for same-day appointments||||Partner||03/20/13
|-
|Two sample Partner 'appts' report outputs.  One shows total sick blocks and time reserved by day for a five day time span.  The other shows total actual sick appointments scheduled for the same five day time span. Also included is the recommended restriction criteria to use for this report  ||||Partner||03/20/13
|-
|}

=Providing timely clinical advice by telephone during office hours=

With this factor, the practice needs to document their process for providing timely advice to patients over the phone. PCC EHR clients should be recording phone calls as phone encounters. For calls that need a callback, a phone task should be created with an appropriate task type.
As documentation for this factor, the practice needs to produce a call log for at least five days showing the time the call was taken and the time the call was responded to. Partner clients using pen, can generate a report of phone notes created in a time period including the time the call was taken and the time a followup note was added.

As of PCC EHR version 6.14, users will be able to document the time a phone task was responded to within the "Task Completion" functionality. With EHR version 6.15, users will be able to generate a report of phone calls to monitor and report the response time for phone tasks.

{| border = "1"
! style="background:#8facd9; width:40%;" |'''Description'''
! style="background:#8facd9; width:20%;" |'''Example/Screenshot'''
! style="background:#8facd9; width:20%;" |'''Source'''
! style="background:#8facd9; width:20%;" |'''Date Added'''
|-
|Sample log of PCC EHR phone tasks with response time||Coming in version 6.15||PCC EHR||
|-
|}

=Providing timely clinical advice by secure electronic messages during office hours=
=Documenting clinical advice in the patient medical record=