2014 - PCMH1B

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The practice has a written process and defined standards for providing access to clinical advice and continuity of medical record information at all times, and regularly assesses its performance on:

1.B.1 Providing continuity of medical record information for care and advice when office is closed.

You can access medical records remotely using the EHR and/or Pocket Partner from your smart phone or home computer. Screenshots of Pocket Partner can be found on learn.pcc.com.

Description	Example/Screenshot/Documentation	Source	Date Added
Document describing how to connect to PCC remotely and Pocket Partner functionality	RDP and Pocket Partner documentation	PCC	7/3/14

1.B.2 Providing timely clinical advice by telephone. (CRITICAL FACTOR)

Document your process for providing timely advice to patients over the phone. PCC EHR clients should record phone calls as phone encounters. For calls that need a callback, a phone task should be created with an appropriate task type. As documentation for this factor, produce a call log for at least five days showing the time the call was taken and the time the call was responded to. Partner clients using pen can generate a report of phone notes created in a time period including the time the call was taken and the time a followup note was added.

As of PCC EHR version 6.14, users will be able to document the time a phone task was responded to within the "Task Completion" functionality. With EHR version 6.15, users will be able to generate a report of phone calls to monitor and report the response time for phone tasks.

Description	Example/Screenshot/Documentation	Source	Date Added
PCC Documentation showing how to provide timely clinical advice during and after office hours	Providing timely clinical advice	PCC	7/3/14

1.B.3 Providing timely clinical advice using a secure, interactive electronic system.

Description	Example/Screenshot/Documentation	Source	Date Added
PCC Documentation showing how to provide timely clinical advice by secure electronic messages during office hours	Providing timely clinical advice via secure messages	PCC	7/3/14

1.B.4 Documenting clinical advice in patient records.

For Partner clients, the pen program is used to electronically track phone messages. In PCC EHR, phone notes are also documented and can be printed. Describe your process for storing clinical advice and show three examples of clinical advice being documented in the medical record.

Description	Example/Screenshot/Documentation	Source	Date Added
PCC documentation showing how to document clinical advice	How to document clinical advice	PCC	7/3/14