2014 - PCMH6C: Difference between revisions
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=6.C.2 The practice uses the Patient-Centered Medical Home version of the CAHPS Clinician & Group survey tool= | =6.C.2 The practice uses the Patient-Centered Medical Home version of the CAHPS Clinician & Group survey tool= | ||
Note: Practices can earn Distinction from NCQA for using the CAHPS PCMH survey to collect patient experience data and for: | |||
* Using a specific methodology to collect the data. | |||
* Using a certified vendor to collect the data. | |||
* Reporting results to NCQA, to be used to benchmark patient-experience data. | |||
{| border = "1" | {| border = "1" | ||
Revision as of 20:22, 2 December 2015
<< Move to previous PCMH element - 6B
>> Move to next PCMH element - 6D
At least annually, the practice obtains feedback from patients/families on their experiences with the practice and their care.
6.C.1 The practice conducts a survey (using any instrument) to evaluate patient/family experiences on at least three of the following categories
- Access
- Communication
- Coordination
- Whole person care/self-management support
| Description | Example/Screenshot/Documentation | Source | Date Added |
|---|---|---|---|
| Survey Policies, Samples, and Results | Policies, Samples, and Results | TPC | 03/25/13 |
6.C.2 The practice uses the Patient-Centered Medical Home version of the CAHPS Clinician & Group survey tool
Note: Practices can earn Distinction from NCQA for using the CAHPS PCMH survey to collect patient experience data and for:
- Using a specific methodology to collect the data.
- Using a certified vendor to collect the data.
- Reporting results to NCQA, to be used to benchmark patient-experience data.
| Description | Example/Screenshot/Documentation | Source | Date Added |
|---|---|---|---|
| Survey Policies, Samples, and Results | Policies, Samples, and Results | TPC | 03/25/13 |
6.C.3 The practice obtains feedback on experiences of vulnerable patient groups
| Description | Example/Screenshot/Documentation | Source | Date Added |
|---|---|---|---|
| Survey Policies, Samples, and Results | Policies, Samples, and Results | TPC | 03/25/13 |
6.C.4 The practice obtains feedback from patients/families through qualitative means.
| Description | Example/Screenshot/Documentation | Source | Date Added |
|---|---|---|---|
| Survey Policies, Samples, and Results | Policies, Samples, and Results | TPC | 03/25/13 |