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At least annually, the practice obtains feedback from patients/families on their experiences with the practice and their care.
6.C.1 The practice conducts a survey (using any instrument) to evaluate patient/family experiences on at least three of the following categories
- Access
- Communication
- Coordination
- Whole person care/self-management support
6.C.2 The practice uses the Patient-Centered Medical Home version of the CAHPS Clinician & Group survey tool
6.C.3 The practice obtains feedback on experiences of vulnerable patient groups
6.C.4 The practice obtains feedback from patients/families through qualitative means.