2014 - PCMH6C

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At least annually, the practice obtains feedback from patients/families on their experiences with the practice and their care.

6.C.1 The practice conducts a survey (using any instrument) to evaluate patient/family experiences on at least three of the following categories

  • Access
  • Communication
  • Coordination
  • Whole person care/self-management support
Description Example/Screenshot/Documentation Source Date Added
Survey Policies, Samples, and Results Policies, Samples, and Results TPC 03/25/13

6.C.2 The practice uses the Patient-Centered Medical Home version of the CAHPS Clinician & Group survey tool

Note: Practices can earn Distinction from NCQA for using the CAHPS PCMH survey to collect patient experience data and for:

  • Using a specific methodology to collect the data.
  • Using a certified vendor to collect the data.
  • Reporting results to NCQA, to be used to benchmark patient-experience data.
Description Example/Screenshot/Documentation Source Date Added
Survey Policies, Samples, and Results Policies, Samples, and Results TPC 03/25/13

6.C.3 The practice obtains feedback on experiences of vulnerable patient groups

Description Example/Screenshot/Documentation Source Date Added
Survey Policies, Samples, and Results Policies, Samples, and Results TPC 03/25/13

6.C.4 The practice obtains feedback from patients/families through qualitative means.

Description Example/Screenshot/Documentation Source Date Added
Survey Policies, Samples, and Results Policies, Samples, and Results TPC 03/25/13