2014 - PCMH1A - Revision history

Tim: /* 1.A.4 Availability of appointments */

2017-01-20T20:06:15Z

1.A.4 Availability of appointments

← Older revision		Revision as of 20:06, 20 January 2017
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	{\| border = "1"		{\| border = "1"
	! style="background:#8facd9~~; width:40%~~;" \|'''Appointment Type'''		! style="background:#8facd9;" \|'''Appointment Type'''
	! style="background:#8facd9~~; width:20%~~;" \|'''# days until 3rd next available appointment'''		! style="background:#8facd9;" \|'''# days until 3rd next available appointment'''
	\|-		\|-
	\|Well Visit\|\|14days		\|Well Visit\|\|14days

Tim: /* 1.A.4 Availability of appointments */

2017-01-20T20:05:33Z

1.A.4 Availability of appointments

← Older revision		Revision as of 20:05, 20 January 2017
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	\|-		\|-
	\|Followup Visit\|\|3 days		\|Followup Visit\|\|3 days
			\|-
	\|Sick Visit\|\|0 days		\|Sick Visit\|\|0 days
	\|}		\|}

Tim: /* 1.A.4 Availability of appointments */

2017-01-20T20:05:17Z

1.A.4 Availability of appointments

← Older revision		Revision as of 20:05, 20 January 2017
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	\|-		\|-
	\|Well Visit\|\|14days		\|Well Visit\|\|14days
			\|-
	\|Followup Visit\|\|3 days		\|Followup Visit\|\|3 days
	\|Sick Visit\|\|0 days		\|Sick Visit\|\|0 days

Tim: /* 1.A.4 Availability of appointments */

2017-01-20T20:04:29Z

1.A.4 Availability of appointments

← Older revision		Revision as of 20:04, 20 January 2017
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	You'll need to document that you've set your own standards for what you consider to be timely appointment availability for different appointment types. I've mostly seen practices report on just those appointment categories mentioned: "Physicals (well visits), Follow-up Care, Urgent Care (sick visits)". One common way to measure appointment availability is to determine when the third next available appointment is for each appointment type. So consider setting a standard based on that, like so...		You'll need to document that you've set your own standards for what you consider to be timely appointment availability for different appointment types. I've mostly seen practices report on just those appointment categories mentioned: "Physicals (well visits), Follow-up Care, Urgent Care (sick visits)". One common way to measure appointment availability is to determine when the third next available appointment is for each appointment type. So consider setting a standard based on that, like so...

	Appointment Type / # days until 3rd next available appointment:		{\| border = "1"
	Well ~~Visits / 14 days~~		! style="background:#8facd9; width:40%;" \|'''Appointment Type'''
	Followup ~~Visits /~~ 3 days		! style="background:#8facd9; width:20%;" \|'''# days until 3rd next available appointment'''
	Sick ~~Visits /~~ 0 days		\|-
			\|Well Visit\|\|14days
			\|Followup Visit\|\|3 days
			\|Sick Visit\|\|0 days
			\|}

	... setting the # days until 3rd next available appt to be what you consider to be an adequate wait time.		... setting the # days until 3rd next available appt to be what you consider to be an adequate wait time.

Tim: /* 1.A.4 Availability of appointments */

2016-05-17T19:10:43Z

1.A.4 Availability of appointments

← Older revision		Revision as of 19:10, 17 May 2016
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	\|-		\|-
	\|Example table of appointment wait times for 5 days\|\|[[media:1A4.pdf\|1A4.pdf]]\|\|PCC\|\| 5/17/16		\|Example table of appointment wait times for 5 days\|\|[[media:1A4.pdf\|1A4.pdf]]\|\|PCC\|\| 5/17/16
	\|-
	~~\|PCC Examples for providing availability for same day appointments\|\|[[media:1A.1.pdf\|PCC Documentation re: same day appointments]]\|\|PCC\|\| 07/02/14~~
	\|}		\|}

Tim: /* 1.A.4 Availability of appointments */

2016-05-17T19:10:07Z

1.A.4 Availability of appointments

← Older revision		Revision as of 19:10, 17 May 2016
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	! style="background:#8facd9; width:20%;" \|'''Date Added'''		! style="background:#8facd9; width:20%;" \|'''Date Added'''
	\|-		\|-
	\|~~Specific Scheduling Policies and Procedures~~\|\|[[media:~~During_hrs_advice&scheduling~~.pdf\|~~Policy Part 2~~]]\|\|~~TPC~~\|\| 03/25/13		\|Example table of appointment wait times for 5 days\|\|[[media:1A4.pdf\|1A4.pdf]]\|\|PCC\|\| 5/17/16
	\|-		\|-
	\|PCC Examples for providing availability for same day appointments\|\|[[media:1A.1.pdf\|PCC Documentation re: same day appointments]]\|\|PCC\|\| 07/02/14		\|PCC Examples for providing availability for same day appointments\|\|[[media:1A.1.pdf\|PCC Documentation re: same day appointments]]\|\|PCC\|\| 07/02/14

Tim at 19:02, 17 May 2016

2016-05-17T19:02:12Z

← Older revision		Revision as of 19:02, 17 May 2016
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	For this factor, NCQA is really just wanting you to compare what you consider to be adequate appointment availability to what your actual appointment availability is like.		For this factor, NCQA is really just wanting you to compare what you consider to be adequate appointment availability to what your actual appointment availability is like.

			{\| border = "1"
			! style="background:#8facd9; width:40%;" \|'''Description'''
			! style="background:#8facd9; width:20%;" \|'''Example/Screenshot/Documentation'''
			! style="background:#8facd9; width:20%;" \|'''Source'''
			! style="background:#8facd9; width:20%;" \|'''Date Added'''
			\|-
			\|Specific Scheduling Policies and Procedures\|\|[[media:During_hrs_advice&scheduling.pdf\|Policy Part 2]]\|\|TPC\|\| 03/25/13
			\|-
			\|PCC Examples for providing availability for same day appointments\|\|[[media:1A.1.pdf\|PCC Documentation re: same day appointments]]\|\|PCC\|\| 07/02/14
			\|}

	=1.A.5 Monitoring no-show rates=		=1.A.5 Monitoring no-show rates=

Tim: /* 1.A.4 Availability of appointments */

2016-05-17T19:01:25Z

1.A.4 Availability of appointments

← Older revision		Revision as of 19:01, 17 May 2016
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	=1.A.4 Availability of appointments=		=1.A.4 Availability of appointments=

	NCQA reviews a documented process defining the practice’s standards for timely appointment availability (e.g., within 14 calendar days for physicals, within 2 days for follow-up care, same day for urgent care needs) and for monitoring against the standards. '''The practice must produce a report with at least five days of data showing appointment wait times compared with defined standards''' ~~According~~ to ~~NCQA~~, ~~one~~ common ~~approach~~ to ~~measuring~~ appointment availability ~~against standards~~ is to determine the third next available appointment for each appointment type, ~~with~~ an ~~open-access goal of zero days (same-day~~ availability).		NCQA reviews a documented process defining the practice’s standards for timely appointment availability (e.g., within 14 calendar days for physicals, within 2 days for follow-up care, same day for urgent care needs) and for monitoring against the standards. '''The practice must produce a report with at least five days of data showing appointment wait times compared with defined standards'''

			You'll need to document that you've set your own standards for what you consider to be timely appointment availability for different appointment types. I've mostly seen practices report on just those appointment categories mentioned: "Physicals (well visits), Follow-up Care, Urgent Care (sick visits)". One common way to measure appointment availability is to determine when the third next available appointment is for each appointment type. So consider setting a standard based on that, like so...

			Appointment Type / # days until 3rd next available appointment:
			Well Visits / 14 days
			Followup Visits / 3 days
			Sick Visits / 0 days

			... setting the # days until 3rd next available appt to be what you consider to be an adequate wait time.

			For this factor, NCQA is really just wanting you to compare what you consider to be adequate appointment availability to what your actual appointment availability is like.

	=1.A.5 Monitoring no-show rates=		=1.A.5 Monitoring no-show rates=

Tim: /* 1.A.6 Acting on identified opportunities to improve access */

2016-01-13T18:47:04Z

1.A.6 Acting on identified opportunities to improve access

← Older revision		Revision as of 18:47, 13 January 2016
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	! style="background:#8facd9; width:20%;" \|'''Date Added'''		! style="background:#8facd9; width:20%;" \|'''Date Added'''
	\|-		\|-
	\|Use PCC's notify tool to send appointment reminder messages to patients with upcoming appointments. With notify, messages can be sent by phone, email, or text and appointments can be auto-confirmed.\|\| \|\| \|\|		\|Use PCC's notify tool to send appointment reminder messages to patients with upcoming appointments. With notify, messages can be sent by phone, email, or text and appointments can be auto-confirmed. A notification log can be monitored to measure how often reminder messages are received by patients.\|\| \|\| \|\|
	\|-		\|-
	\|Develop a no-show policy communicating to patients your expectations and consequences for missed appointments. Also consider creating scripts that help staff to respond to missed appointments kindly and with patient care in mind while still communicating the importance of not missing scheduled appointments.\|\| \|\| \|\|		\|Develop a no-show policy communicating to patients your expectations and consequences for missed appointments. Also consider creating scripts that help staff to respond to missed appointments kindly and with patient care in mind while still communicating the importance of not missing scheduled appointments.\|\| \|\| \|\|
	\|}		\|}

Tim at 20:40, 30 November 2015

2015-11-30T20:40:18Z

← Older revision		Revision as of 20:40, 30 November 2015
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	=1.A.4 Availability of appointments=		=1.A.4 Availability of appointments=

	NCQA reviews a documented process defining the practice’s standards for timely appointment availability (e.g., within 14 calendar days for physicals, within 2 days for follow-up care, same day for urgent care needs) and for monitoring against the standards. '''The practice must produce a report with at least five days of data showing appointment wait times compared with defined standards'''		NCQA reviews a documented process defining the practice’s standards for timely appointment availability (e.g., within 14 calendar days for physicals, within 2 days for follow-up care, same day for urgent care needs) and for monitoring against the standards. '''The practice must produce a report with at least five days of data showing appointment wait times compared with defined standards''' According to NCQA, one common approach to measuring appointment availability against standards is to determine the third next available appointment for each appointment type, with an open-access goal of zero days (same-day availability).

	=1.A.5 Monitoring no-show rates=		=1.A.5 Monitoring no-show rates=

← Older revision		Revision as of 20:06, 20 January 2017
Line 53:		Line 53:

	{\| border = "1"		{\| border = "1"
	! style="background:#8facd9~~; width:40%~~;" \|'''Appointment Type'''		! style="background:#8facd9;" \|'''Appointment Type'''
	! style="background:#8facd9~~; width:20%~~;" \|'''# days until 3rd next available appointment'''		! style="background:#8facd9;" \|'''# days until 3rd next available appointment'''
	\|-		\|-
	\|Well Visit\|\|14days		\|Well Visit\|\|14days