2014 - PCMH6C - Revision history

Tim: /* 6.C.1 The practice conducts a survey (using any instrument) to evaluate patient/family experiences on at least three of the following categories */

2016-11-15T14:08:17Z

6.C.1 The practice conducts a survey (using any instrument) to evaluate patient/family experiences on at least three of the following categories

← Older revision		Revision as of 14:08, 15 November 2016
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	*Access (may include routine, urgent and after-hours care).		*Access (may include routine, urgent and after-hours care).
	*Communication with the practice, clinicians and staff (may include “feeling respected and listened to” and “able to get answers to questions”).		*Communication with the practice, clinicians and staff (may include “feeling respected and listened to” and “able to get answers to questions”).
	*Coordination of care (may include being informed and up-to-date on referrals to specialists, changes in medications and lab or imaging results)		*Coordination of care (may include being informed and up-to-date on referrals to specialists, changes in medications and lab or imaging results).
	*Whole-person care/self-management support (may include the provision of comprehensive care and self-management support and emphasizing the spectrum of care needs such as mental health; routine and urgent care; advice, assistance and support for making changes in health habits and making health care decisions.)		*Whole-person care/self-management support (may include the provision of comprehensive care and self-management support and emphasizing the spectrum of care needs such as mental health; routine and urgent care; advice, assistance and support for making changes in health habits and making health care decisions.)

Tim at 20:28, 2 December 2015

2015-12-02T20:28:50Z

← Older revision		Revision as of 20:28, 2 December 2015
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	At least annually, the practice obtains feedback from patients/families on their experiences with the practice and their care.		At least annually, the practice obtains feedback from patients/families on their experiences with the practice and their care. For factors 1-4 NCQA reviews reports with summarized results of patient feedback.

	=6.C.1 The practice conducts a survey (using any instrument) to evaluate patient/family experiences on at least three of the following categories=		=6.C.1 The practice conducts a survey (using any instrument) to evaluate patient/family experiences on at least three of the following categories=
	*Access		*Access (may include routine, urgent and after-hours care).
	*Communication		*Communication with the practice, clinicians and staff (may include “feeling respected and listened to” and “able to get answers to questions”).
	*Coordination		*Coordination of care (may include being informed and up-to-date on referrals to specialists, changes in medications and lab or imaging results)
	*Whole person care/self-management support		*Whole-person care/self-management support (may include the provision of comprehensive care and self-management support and emphasizing the spectrum of care needs such as mental health; routine and urgent care; advice, assistance and support for making changes in health habits and making health care decisions.)

	{\| border = "1"		{\| border = "1"
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	* Reporting results to NCQA, to be used to benchmark patient-experience data.		* Reporting results to NCQA, to be used to benchmark patient-experience data.

	~~{\| border~~ = ~~"1"~~		=6.C.3 The practice obtains feedback on experiences of vulnerable patient groups=
	~~! style="background:#8facd9; width:40%;" \|'''Description'''~~
	~~! style="background:#8facd9; width:20%;" \|'''Example/Screenshot/Documentation'''~~
	~~! style~~=~~"background:#8facd9; width:20%;" \|'''Source'''~~
	~~! style="background:#8facd9; width:20%;" \|'''Date Added'''~~
	\|-
	~~\|Survey Policies, Samples, and Results \|\|[[media:PCMH_6_B_1_3_4.pdf\|Policies, Samples, and Results ]]\|\|TPC\|\| 03/25/13~~
	\|-
	\|}

	~~=6.C.3 The~~ practice ~~obtains feedback on experiences~~ of vulnerable ~~patient groups=~~		According to NCQA, the practice uses a survey or another method to assess quality of care for its vulnerable subgroups. Patient self-identification in the survey may provide the basis for the subgroups.
	~~{\| border = "1"~~
	~~! style="background:#8facd9; width:40%;" \|'''Description'''~~
	~~! style="background:#8facd9; width:20%;" \|'''Example/Screenshot/Documentation'''~~
	~~! style="background:#8facd9; width:20%;" \|'''Source'''~~
	~~! style="background:#8facd9; width:20%;" \|'''Date Added'''~~
	\|-
	~~\|Survey Policies, Samples, and Results \|\|[[media:PCMH_6_B_1_3_4~~.~~pdf\|Policies, Samples, and Results ]]\|\|TPC\|\| 03/25/13~~
	\|-
	\|}

	=6.C.4 The practice obtains feedback from patients/families through qualitative means.=		=6.C.4 The practice obtains feedback from patients/families through qualitative means.=
	~~{\| border = "1"~~
	~~! style="background:#8facd9; width:40%;" \|'''Description'''~~		According to NCQA, qualitative feedback methods such as focus groups, individual interviews, patient walkthrough and suggestion boxes may be used. Practices may use a feedback methodology conducive to its population of patients/families or parents, such as “virtual” participation (e.g., by phone or videoconference). Comments from surveys used to satisfy factors 1 and 2 do not meet this requirement.
	~~! style="background:#8facd9; width:20%;" \|'''Example/Screenshot/Documentation'''~~
	~~! style="background:#8facd9; width:20%;" \|'''Source'''~~
	~~! style="background:#8facd9; width:20%;" \|'''Date Added'''~~
	\|-
	~~\|Survey Policies~~, ~~Samples~~, and ~~Results \|\|[[media:PCMH_6_B_1_3_4~~.~~pdf\|Policies~~, ~~Samples~~, and ~~Results ]]\|\|TPC\|\| 03/25/13~~
	\|-
	\|}

Tim: /* 6.C.2 The practice uses the Patient-Centered Medical Home version of the CAHPS Clinician & Group survey tool */

2015-12-02T20:22:21Z

6.C.2 The practice uses the Patient-Centered Medical Home version of the CAHPS Clinician & Group survey tool

← Older revision		Revision as of 20:22, 2 December 2015
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	=6.C.2 The practice uses the Patient-Centered Medical Home version of the CAHPS Clinician & Group survey tool=		=6.C.2 The practice uses the Patient-Centered Medical Home version of the CAHPS Clinician & Group survey tool=

			Note: Practices can earn Distinction from NCQA for using the CAHPS PCMH survey to collect patient experience data and for:
			* Using a specific methodology to collect the data.
			* Using a certified vendor to collect the data.
			* Reporting results to NCQA, to be used to benchmark patient-experience data.

	{\| border = "1"		{\| border = "1"

Tim at 01:37, 15 July 2014

2014-07-15T01:37:40Z

← Older revision		Revision as of 01:37, 15 July 2014
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	[http://pcmh.pcc.com/index.php/2014_Main Back to PCMH Resources Page]		[http://pcmh.pcc.com/index.php/2014_Main Back to PCMH Resources Page]

	[http://pcmh.pcc.com/index.php/2014_-_PCMH6B << Move to previous PCMH element - BA]		[http://pcmh.pcc.com/index.php/2014_-_PCMH6B << Move to previous PCMH element - 6B]

	[http://pcmh.pcc.com/index.php/2014_-_PCMH6D>> Move to next PCMH element - 6D]		[http://pcmh.pcc.com/index.php/2014_-_PCMH6D>> Move to next PCMH element - 6D]

Tim at 02:51, 9 July 2014

2014-07-09T02:51:57Z

← Older revision		Revision as of 02:51, 9 July 2014
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			[http://pcmh.pcc.com/index.php/2014_Main Back to PCMH Resources Page]

			[http://pcmh.pcc.com/index.php/2014_-_PCMH6B << Move to previous PCMH element - BA]

			[http://pcmh.pcc.com/index.php/2014_-_PCMH6D>> Move to next PCMH element - 6D]


	At least annually, the practice obtains feedback from patients/families on their experiences with the practice and their care.		At least annually, the practice obtains feedback from patients/families on their experiences with the practice and their care.

Tim at 02:50, 9 July 2014

2014-07-09T02:50:34Z

← Older revision		Revision as of 02:50, 9 July 2014
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	At least annually, the practice obtains feedback from patients/families on their experiences with the practice and their care.		At least annually, the practice obtains feedback from patients/families on their experiences with the practice and their care.

	=6.C.1 The practice conducts a survey (using any instrument) to evaluate patient/family experiences on at least three of the following categories: Access Communication Coordination Whole person care/self-management support=		=6.C.1 The practice conducts a survey (using any instrument) to evaluate patient/family experiences on at least three of the following categories=
			*Access
			*Communication
			*Coordination
			*Whole person care/self-management support

	{\| border = "1"		{\| border = "1"

Tim: Created page with " At least annually, the practice obtains feedback from patients/families on their experiences with the practice and their care. =6.C.1 The practice conducts a survey (using ..."

2014-07-09T02:49:15Z

Created page with " At least annually, the practice obtains feedback from patients/families on their experiences with the practice and their care. =6.C.1 The practice conducts a survey (using ..."

New page

At least annually, the practice obtains feedback from patients/families on their experiences with the practice and their care.

=6.C.1 The practice conducts a survey (using any instrument) to evaluate patient/family experiences on at least three of the following categories: *Access *Communication *Coordination *Whole person care/self-management support=

{| border = "1"
! style="background:#8facd9; width:40%;" |'''Description'''
! style="background:#8facd9; width:20%;" |'''Example/Screenshot/Documentation'''
! style="background:#8facd9; width:20%;" |'''Source'''
! style="background:#8facd9; width:20%;" |'''Date Added'''
|-
|Survey Policies, Samples, and Results ||[[media:PCMH_6_B_1_3_4.pdf|Policies, Samples, and Results ]]||TPC|| 03/25/13
|-
|}

=6.C.2 The practice uses the Patient-Centered Medical Home version of the CAHPS Clinician & Group survey tool=

{| border = "1"
! style="background:#8facd9; width:40%;" |'''Description'''
! style="background:#8facd9; width:20%;" |'''Example/Screenshot/Documentation'''
! style="background:#8facd9; width:20%;" |'''Source'''
! style="background:#8facd9; width:20%;" |'''Date Added'''
|-
|Survey Policies, Samples, and Results ||[[media:PCMH_6_B_1_3_4.pdf|Policies, Samples, and Results ]]||TPC|| 03/25/13
|-
|}

=6.C.3 The practice obtains feedback on experiences of vulnerable patient groups=
{| border = "1"
! style="background:#8facd9; width:40%;" |'''Description'''
! style="background:#8facd9; width:20%;" |'''Example/Screenshot/Documentation'''
! style="background:#8facd9; width:20%;" |'''Source'''
! style="background:#8facd9; width:20%;" |'''Date Added'''
|-
|Survey Policies, Samples, and Results ||[[media:PCMH_6_B_1_3_4.pdf|Policies, Samples, and Results ]]||TPC|| 03/25/13
|-
|}

=6.C.4 The practice obtains feedback from patients/families through qualitative means.=
{| border = "1"
! style="background:#8facd9; width:40%;" |'''Description'''
! style="background:#8facd9; width:20%;" |'''Example/Screenshot/Documentation'''
! style="background:#8facd9; width:20%;" |'''Source'''
! style="background:#8facd9; width:20%;" |'''Date Added'''
|-
|Survey Policies, Samples, and Results ||[[media:PCMH_6_B_1_3_4.pdf|Policies, Samples, and Results ]]||TPC|| 03/25/13
|-
|}