2014 - PCMH1B: Difference between revisions

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=1.B.1 Providing continuity of medical record information for care and advice when office is closed.  =
=1.B.1 Providing continuity of medical record information for care and advice when office is closed.  =


You can access medical records remotely using the EHR and/or Pocket Partner from your smart phone or home computer.  Screenshots of Pocket Partner can be found on [http://learn.pcc.com/Default_Left.htm#CSHID=PocketPartner%2FTaskDetails%2FPP_PatientDetails.htm|StartTopic=Content%2FPocketPartner%2FTaskDetails%2FPP_PatientDetails.htm|SkinName=pccfinal learn.pcc.com].
You can access medical records remotely using the EHR and/or [http://learn.pcc.com/program/pocket-pcc/pocket-pcc-is-here/ pocketPCC] from your smart phone or home computer.
 
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|Document describing how to connect to PCC remotely and Pocket Partner functionality||[[Media:2014_-_1B.2.pdf|RDP and Pocket Partner documentation]]||PCC||7/3/14
|Document describing how to connect to PCC remotely and Pocket Partner functionality||[[Media:2014-1B.1.pdf|RDP and Pocket Partner documentation]]||PCC||7/3/14
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=1.B.2 Providing timely clinical advice by telephone. (CRITICAL FACTOR) =
=1.B.2 Providing timely clinical advice by telephone. (CRITICAL FACTOR) =


Document your process for providing timely advice to patients over the phone. PCC EHR clients should record phone calls as phone encounters. For calls that need a callback, a phone task should be created with an appropriate task type.
Document your process for providing timely advice to patients over the phone. PCC EHR clients should record phone calls as phone encounters. For calls that need a callback, a phone task should be created with an appropriate task type and this task should be completed once the phone call has been initially responded to. As documentation for this factor, users can generate a report of phone calls and response times using the "Phone Encounter Performance Report" in the EHR. This report can be used as a call log showing each phone call including response time to complete the first associated task.
As documentation for this factor, produce a call log for at least five days showing the time the call was taken and the time the call was responded to. Partner clients using [http://learn.pcc.com/Default_CSH.htm#pen pen] can generate a report of phone notes created in a time period including the time the call was taken and the time a followup note was added.
 
As of PCC EHR version 6.14, users will be able to document the time a phone task was responded to within the "Task Completion" functionality. With EHR version 6.15, users will be able to generate a report of phone calls to monitor and report the response time for phone tasks.


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|PCC Documentation showing how to provide timely clinical advice during office hours||[[media:2014_-_1A.2.pdf|Providing timely clinical advice]]||PCC|| 7/3/14
|PCC Documentation showing how to provide timely clinical advice during and after office hours||[[media:2014_-_1B.2.pdf|Providing timely clinical advice]]||PCC|| 7/3/14
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|PCC Documentation showing how to provide timely clinical advice by secure electronic messages during office hours||[[media:1A.3.pdf|Providing timely clinical advice via secure messages]]||PCC|| 7/3/14
|PCC Documentation showing how to provide timely clinical advice by secure electronic messages during office hours||[[media:2014-1B.3.pdf|Providing timely clinical advice via secure messages]]||PCC|| 7/3/14
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=1.B.4 Documenting clinical advice in patient records. =
=1.B.4 Documenting clinical advice in patient records. =


For Partner clients, the [http://learn.pcc.com/Default_CSH.htm#pen pen] program is used to electronically track phone messages. In PCC EHR, [http://learn.pcc.com/Content/PCCEHR/PhoneNotes/ehrPhoneNotesIntro.htm phone notes] are also documented and can be printed. Describe your process for storing clinical advice and show three examples of clinical advice being documented in the medical record.
For Partner clients, the [http://learn.pcc.com/help/triage-phone-calls-in-partner pen] program is used to electronically track phone messages. In PCC EHR, [http://learn.pcc.com/task/clinical/triage-a-phone-call/ phone notes] are also documented and can be printed. Describe your process for storing clinical advice and show three examples of clinical advice being documented in the medical record.


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|PCC documentation showing how to document clinical advice||[[media:1A.4.pdf|How to document clinical advice]]||PCC|| 7/3/14
|PCC documentation showing how to document clinical advice||[[media:2014-1B.4.pdf|How to document clinical advice]]||PCC|| 7/3/14
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Latest revision as of 20:50, 30 November 2015

Back to 2014 PCMH Resources Page

Move to next PCMH element - 1C

The practice has a written process and defined standards for providing access to clinical advice and continuity of medical record information at all times, and regularly assesses its performance on:

1.B.1 Providing continuity of medical record information for care and advice when office is closed.

You can access medical records remotely using the EHR and/or pocketPCC from your smart phone or home computer.

Description Example/Screenshot/Documentation Source Date Added
Document describing how to connect to PCC remotely and Pocket Partner functionality RDP and Pocket Partner documentation PCC 7/3/14

1.B.2 Providing timely clinical advice by telephone. (CRITICAL FACTOR)

Document your process for providing timely advice to patients over the phone. PCC EHR clients should record phone calls as phone encounters. For calls that need a callback, a phone task should be created with an appropriate task type and this task should be completed once the phone call has been initially responded to. As documentation for this factor, users can generate a report of phone calls and response times using the "Phone Encounter Performance Report" in the EHR. This report can be used as a call log showing each phone call including response time to complete the first associated task.

Description Example/Screenshot/Documentation Source Date Added
PCC Documentation showing how to provide timely clinical advice during and after office hours Providing timely clinical advice PCC 7/3/14

1.B.3 Providing timely clinical advice using a secure, interactive electronic system.

Description Example/Screenshot/Documentation Source Date Added
PCC Documentation showing how to provide timely clinical advice by secure electronic messages during office hours Providing timely clinical advice via secure messages PCC 7/3/14

1.B.4 Documenting clinical advice in patient records.

For Partner clients, the pen program is used to electronically track phone messages. In PCC EHR, phone notes are also documented and can be printed. Describe your process for storing clinical advice and show three examples of clinical advice being documented in the medical record.

Description Example/Screenshot/Documentation Source Date Added
PCC documentation showing how to document clinical advice How to document clinical advice PCC 7/3/14
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