2014 - PCMH1B: Difference between revisions
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=1.B.1 Providing continuity of medical record information for care and advice when office is closed. = | =1.B.1 Providing continuity of medical record information for care and advice when office is closed. = | ||
You can access medical records remotely using the EHR and/or | You can access medical records remotely using the EHR and/or [http://learn.pcc.com/program/pocket-pcc/pocket-pcc-is-here/ pocketPCC] from your smart phone or home computer. | ||
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=1.B.2 Providing timely clinical advice by telephone. (CRITICAL FACTOR) = | =1.B.2 Providing timely clinical advice by telephone. (CRITICAL FACTOR) = | ||
Document your process for providing timely advice to patients over the phone. PCC EHR clients should record phone calls as phone encounters. For calls that need a callback, a phone task should be created with an appropriate task type. | Document your process for providing timely advice to patients over the phone. PCC EHR clients should record phone calls as phone encounters. For calls that need a callback, a phone task should be created with an appropriate task type and this task should be completed once the phone call has been initially responded to. As documentation for this factor, users can generate a report of phone calls and response times using the "Phone Encounter Performance Report" in the EHR. This report can be used as a call log showing each phone call including response time to complete the first associated task. | ||
As documentation for this factor, | |||
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=1.B.4 Documenting clinical advice in patient records. = | =1.B.4 Documenting clinical advice in patient records. = | ||
For Partner clients, the [http://learn.pcc.com/ | For Partner clients, the [http://learn.pcc.com/help/triage-phone-calls-in-partner pen] program is used to electronically track phone messages. In PCC EHR, [http://learn.pcc.com/task/clinical/triage-a-phone-call/ phone notes] are also documented and can be printed. Describe your process for storing clinical advice and show three examples of clinical advice being documented in the medical record. | ||
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Latest revision as of 20:50, 30 November 2015
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The practice has a written process and defined standards for providing access to clinical advice and continuity of medical record information at all times, and regularly assesses its performance on:
1.B.1 Providing continuity of medical record information for care and advice when office is closed.
You can access medical records remotely using the EHR and/or pocketPCC from your smart phone or home computer.
| Description | Example/Screenshot/Documentation | Source | Date Added |
|---|---|---|---|
| Document describing how to connect to PCC remotely and Pocket Partner functionality | RDP and Pocket Partner documentation | PCC | 7/3/14 |
1.B.2 Providing timely clinical advice by telephone. (CRITICAL FACTOR)
Document your process for providing timely advice to patients over the phone. PCC EHR clients should record phone calls as phone encounters. For calls that need a callback, a phone task should be created with an appropriate task type and this task should be completed once the phone call has been initially responded to. As documentation for this factor, users can generate a report of phone calls and response times using the "Phone Encounter Performance Report" in the EHR. This report can be used as a call log showing each phone call including response time to complete the first associated task.
| Description | Example/Screenshot/Documentation | Source | Date Added |
|---|---|---|---|
| PCC Documentation showing how to provide timely clinical advice during and after office hours | Providing timely clinical advice | PCC | 7/3/14 |
1.B.3 Providing timely clinical advice using a secure, interactive electronic system.
| Description | Example/Screenshot/Documentation | Source | Date Added |
|---|---|---|---|
| PCC Documentation showing how to provide timely clinical advice by secure electronic messages during office hours | Providing timely clinical advice via secure messages | PCC | 7/3/14 |
1.B.4 Documenting clinical advice in patient records.
For Partner clients, the pen program is used to electronically track phone messages. In PCC EHR, phone notes are also documented and can be printed. Describe your process for storing clinical advice and show three examples of clinical advice being documented in the medical record.
| Description | Example/Screenshot/Documentation | Source | Date Added |
|---|---|---|---|
| PCC documentation showing how to document clinical advice | How to document clinical advice | PCC | 7/3/14 |