PCMH1F

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The practice engages in activities to understand and meet the cultural and linguistic needs of its patients/families.

Assesses the racial and ethnic diversity of its population

Race and ethnicity are tracked in Partner in the patient editor and can easily be updated at the time of checkin. This information can also be updated in PCC EHR. Partner reports can be generated to show how many patients have each race and ethnicity value.

Description	Example/Screenshot/Documentation	Source	Date Added
Partner recaller output can be sent to a spreadsheet and a pivot table can be created to show the racial, ethnic, and preferred language distribution of patients at the practice. Contact PCC Support for assistance with this	Spreadsheet screenshot summarizing race, ethnicity, preferred language breakdown	Partner	03/20/13

Assesses the language needs of its population

Preferred language is tracked in Partner in the patient editor and can now easily be updated at the time of checkin. This information can also be updated in PCC EHR.

The recaller output and spreadsheet described above also includes an assessment of a patient's primary preferred language.

Provides interpretation or bilingual services to meet the language needs of its population

The practice would need to provide documentation showing their use of interpretation services. When the practice uses staff or an outside service to interpret during a visit, this should be noted in the visit.

Provides printed materials in the languages of its population

If the practice uses “Pediatric Advisor”, which for some PCC Practices is accessible through Partner, they have the ability to print Spanish versions of handouts. Otherwise, PCC EHR clients have access to materials in multiple languages via Medline Plus or they can provide their own materials. PCC EHR clients should be able to get auto-credit for this. Partner clients would only be able to get auto-credit if they have implemented Pediatric Advisor to work through Partner.