2014 - PCMH1B

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The practice has a written process and defined standards for providing access to clinical advice and continuity of medical record information at all times, and regularly assesses its performance on:

1.B.1 Providing continuity of medical record information for care and advice when office is closed.

You can access medical records remotely using the EHR and/or pocketPCC from your smart phone or home computer.

Description	Example/Screenshot/Documentation	Source	Date Added
Document describing how to connect to PCC remotely and Pocket Partner functionality	RDP and Pocket Partner documentation	PCC	7/3/14

1.B.2 Providing timely clinical advice by telephone. (CRITICAL FACTOR)

Document your process for providing timely advice to patients over the phone. PCC EHR clients should record phone calls as phone encounters. For calls that need a callback, a phone task should be created with an appropriate task type and this task should be completed once the phone call has been initially responded to. As documentation for this factor, users can generate a report of phone calls and response times using the "Phone Encounter Performance Report" in the EHR. This report can be used as a call log showing each phone call including response time to complete the first associated task.

Description	Example/Screenshot/Documentation	Source	Date Added
PCC Documentation showing how to provide timely clinical advice during and after office hours	Providing timely clinical advice	PCC	7/3/14

1.B.3 Providing timely clinical advice using a secure, interactive electronic system.

Description	Example/Screenshot/Documentation	Source	Date Added
PCC Documentation showing how to provide timely clinical advice by secure electronic messages during office hours	Providing timely clinical advice via secure messages	PCC	7/3/14

1.B.4 Documenting clinical advice in patient records.

For Partner clients, the pen program is used to electronically track phone messages. In PCC EHR, phone notes are also documented and can be printed. Describe your process for storing clinical advice and show three examples of clinical advice being documented in the medical record.

Description	Example/Screenshot/Documentation	Source	Date Added
PCC documentation showing how to document clinical advice	How to document clinical advice	PCC	7/3/14