PCMH1G

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The practice provides a range of patient care services by:

1.G.1 Defining roles for clinical and nonclinical team members

Appropriate job descriptions for all clinical and non-clinical staff, including roles, should be documented.

Description	Example/Screenshot/Documentation	Source	Date Added
Corporate diagram, job descriptions, and weekly administrative schedule	Care Team Structure, Job Descriptions, etc.	TPC	03/25/13

1.G.2 Holding regular team meetings and communication processes (critical factor)

Description	Example/Screenshot/Documentation	Source	Date Added
Focus on the administrative schedule at the end of this document	Care Team Structure, Job Descriptions, etc.	TPC	03/25/13

Using standing orders for services

Standing orders should be documented and examples provided.

Training and designating care team members in communication skills

For all of the training factors above, the practice should document and provide a description of the training process, schedule, and training materials used.

Involving care team staff in the practice’s performance evaluation and quality improvement activities

The practice should provide a description of staff roles in the practice evaluation and improvement process, or minutes from team meetings showing staff involvement and describing staff roles.