2014 - PCMH2B: Difference between revisions
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[http://pcmh.pcc.com/index.php/2014_-_PCMH2C Move to next PCMH element - 2C] | [http://pcmh.pcc.com/index.php/2014_-_PCMH2C Move to next PCMH element - 2C] | ||
The practice has a process for | The practice has a documented process for giving patients/families/caregivers information about the role and responsibilities of the medical home: | ||
*Specific services patients can expect from the practice. | |||
*Whom to contact for specific concerns, questions and information. | |||
*The roles of the care team. | |||
*The practice is encouraged to provide information in multiple formats to accommodate patient preference and language needs. | |||
Required Documentation: | |||
For all factors that require a documented process, the documented process includes a date of implementation or revision and has been in place for at least three months prior to submitting the PCMH 2014 Survey Tool. | |||
For the factors below, NCQA reviews a '''documented process''' for giving patients information and materials about the role of a medical home, and '''patient materials''', such as: | |||
*Patient brochure. | |||
*Letter to the patient/family/caregiver. | |||
*Web materials. | |||
*A written agreement between the patient/family/caregiver and the practice, specifying the role of the medical home, the practice and the patient/family/caregiver (i.e., a patient compact). | |||
*A sample record transfer request form. | |||
=2.B.1 The practice is responsible for coordinating patient care across multiple settings. = | =2.B.1 The practice is responsible for coordinating patient care across multiple settings. = | ||
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=2.B.2 Instructions for obtaining care and clinical advice during office hours and when the office is closed. = | =2.B.2 Instructions for obtaining care and clinical advice during office hours and when the office is closed. = | ||
Revision as of 21:58, 30 November 2015
Back to 2014 PCMH Resources Page
Move to next PCMH element - 2C
The practice has a documented process for giving patients/families/caregivers information about the role and responsibilities of the medical home:
- Specific services patients can expect from the practice.
- Whom to contact for specific concerns, questions and information.
- The roles of the care team.
- The practice is encouraged to provide information in multiple formats to accommodate patient preference and language needs.
Required Documentation:
For all factors that require a documented process, the documented process includes a date of implementation or revision and has been in place for at least three months prior to submitting the PCMH 2014 Survey Tool.
For the factors below, NCQA reviews a documented process for giving patients information and materials about the role of a medical home, and patient materials, such as:
- Patient brochure.
- Letter to the patient/family/caregiver.
- Web materials.
- A written agreement between the patient/family/caregiver and the practice, specifying the role of the medical home, the practice and the patient/family/caregiver (i.e., a patient compact).
- A sample record transfer request form.
2.B.1 The practice is responsible for coordinating patient care across multiple settings.
| Description | Example/Screenshot/Documentation | Source | Date Added |
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2.B.2 Instructions for obtaining care and clinical advice during office hours and when the office is closed.
| Description | Example/Screenshot/Documentation | Source | Date Added |
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2.B.3 The practice functions most effectively as a medical home if patients provide a complete medical history and information about care obtained outside the practice.
| Description | Example/Screenshot/Documentation | Source | Date Added |
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2.B.4 The care team provides access to evidence-based care, patient/family education and self-management support.
| Description | Example/Screenshot/Documentation | Source | Date Added |
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2.B.5 The scope of services available within the practice including how behavioral health needs are addressed.
| Description | Example/Screenshot/Documentation | Source | Date Added |
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2.B.6 The practice provides equal access to all of their patients regardless of source of payment.
| Description | Example/Screenshot/Documentation | Source | Date Added |
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2.B.7 The practice gives uninsured patients information about obtaining coverage.
| Description | Example/Screenshot/Documentation | Source | Date Added |
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2.B.8 Instructions on transferring records to the practice, including a point of contact at the practice.
| Description | Example/Screenshot/Documentation | Source | Date Added |
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