PCMH1G

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The practice provides a range of patient care services by:

Defining roles for clinical and nonclinical team members

Appropriate job descriptions for all clinical and non-clinical staff, including roles, should be documented.

Holding regular team meetings and communication processes (critical factor)

Using standing orders for services

Training and assigning care teams to coordinate care for individual patients

Training and assigning care teams to support patients and families in self-management, self-efficacy and behavior change

Training and assigning care teams for patient population management

Training and designating care team members in communication skills

Involving care team staff in the practice’s performance evaluation and quality improvement activities

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