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The practice obtains feedback from patients/families on experiences with the practice and their care.
6.B.1 The practice conducts a survey (using any instrument) to evaluate patient/family experiences on at least three of the following categories: *Access *Communication *Coordination *Whole person care/self-management support
6.B.2 The practice uses the Patient-Centered Medical Home version of the CAHPS Clinician & Group survey tool
6.B.3 The practice obtains feedback on experiences of vulnerable patient groups
6.B.4 The practice obtains feedback from patients/families through qualitative means.