The practice has a process for informing patients/families about the role of the medical home and gives patients/families materials that contain the following information:

2.B.1 The practice is responsible for coordinating patient care across multiple settings.

Description	Example/Screenshot/Documentation	Source	Date Added

2.B.2 Instructions for obtaining care and clinical advice during office hours and when the office is closed.

Description	Example/Screenshot/Documentation	Source	Date Added

2.B.3 The practice functions most effectively as a medical home if patients provide a complete medical history and information about care obtained outside the practice.

Description	Example/Screenshot/Documentation	Source	Date Added

2.B.4 The care team provides access to evidence-based care, patient/family education and self-management support.

Description	Example/Screenshot/Documentation	Source	Date Added

2.B.5 The scope of services available within the practice including how behavioral health needs are addressed.

Description	Example/Screenshot/Documentation	Source	Date Added

2.B.6 The practice provides equal access to all of their patients regardless of source of payment.

Description	Example/Screenshot/Documentation	Source	Date Added

2.B.7 The practice gives uninsured patients information about obtaining coverage.

Description	Example/Screenshot/Documentation	Source	Date Added

2.B.8 Instructions on transferring records to the practice, including a point of contact at the practice.

Description	Example/Screenshot/Documentation	Source	Date Added

2014 - PCMH2B

Contents

2.B.1 The practice is responsible for coordinating patient care across multiple settings.

2.B.2 Instructions for obtaining care and clinical advice during office hours and when the office is closed.

2.B.3 The practice functions most effectively as a medical home if patients provide a complete medical history and information about care obtained outside the practice.

2.B.4 The care team provides access to evidence-based care, patient/family education and self-management support.

2.B.5 The scope of services available within the practice including how behavioral health needs are addressed.

2.B.6 The practice provides equal access to all of their patients regardless of source of payment.

2.B.7 The practice gives uninsured patients information about obtaining coverage.

2.B.8 Instructions on transferring records to the practice, including a point of contact at the practice.

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2014 - PCMH2B

2.B.1 The practice is responsible for coordinating patient care across multiple settings.

2.B.2 Instructions for obtaining care and clinical advice during office hours and when the office is closed.

2.B.3 The practice functions most effectively as a medical home if patients provide a complete medical history and information about care obtained outside the practice.

2.B.4 The care team provides access to evidence-based care, patient/family education and self-management support.

2.B.5 The scope of services available within the practice including how behavioral health needs are addressed.

2.B.6 The practice provides equal access to all of their patients regardless of source of payment.

2.B.7 The practice gives uninsured patients information about obtaining coverage.

2.B.8 Instructions on transferring records to the practice, including a point of contact at the practice.

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