2014 - PCMH1A

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The practice has a written process and defined standards for providing access to appointments, and regularly assesses its performance on:

1.A.1 Providing same-day appointments for routine and urgent care. (CRITICAL FACTOR)

To show that they provide same day appointments, the practice will need to document their process for using sick call blocks to reserve time for sick patients every day. They also need to produce a report from Partner that shows these blocks in the schedule or shows how much total time was reserved for sick appointments and how much was actually used.

Here are some samples that might be useful:

Description	Example/Screenshot/Documentation	Source	Date Added
Specific Scheduling Policies and Procedures	Policy Part 2	TPC	03/25/13
PCC Examples for providing availability for same day appointments	PCC Documentation re: same day appointments	PCC	07/02/14

1.A.2 Providing routine and urgent-care appointments outside regular business hours.

Description	Example/Screenshot/Documentation	Source	Date Added

1.A.3 Providing alternative types of clinical encounters

Description	Example/Screenshot/Documentation	Source	Date Added

1.A.4 Availability of appointments

Description	Example/Screenshot/Documentation	Source	Date Added

1.A.5 Monitoring no-show rates

Description	Example/Screenshot/Documentation	Source	Date Added

1.A.6 Acting on identified opportunities to improve access

Description	Example/Screenshot/Documentation	Source	Date Added