PCMH1G

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The practice provides a range of patient care services by:

1.G.1 Defining roles for clinical and nonclinical team members

Appropriate job descriptions for all clinical and non-clinical staff, including roles, should be documented.

Description	Example/Screenshot/Documentation	Source	Date Added
Corporate diagram, job descriptions, and weekly administrative schedule	Care Team Structure, Job Descriptions, etc.	TPC	03/25/13

1.G.2 Holding regular team meetings and communication processes (critical factor)

Description	Example/Screenshot/Documentation	Source	Date Added
Focus on the administrative schedule at the end of this document	Care Team Structure, Job Descriptions, etc.	TPC	03/25/13
Practical examples with screen shots	Practical Examples	TPC	03/25/13

1.G.3 Using standing orders for services

Standing orders should be documented and examples provided.

Description	Example/Screenshot/Documentation	Source	Date Added
Document describing how PCC EHR uses standing orders	Using standing orders in PCC EHR	PCC	07/03/14

1.G.4 Training and assigning care teams to coordinate care for individual patients

Description	Example/Screenshot/Documentation	Source	Date Added
Corporate diagram, job descriptions, and weekly administrative schedule	Care Team Structure, Job Descriptions, etc.	TPC	03/25/13

1.G.5 Training and assigning care teams to support patients and families in self-management, self-efficacy and behavior change

Description	Example/Screenshot/Documentation	Source	Date Added
Corporate diagram, job descriptions, and weekly administrative schedule	Care Team Structure, Job Descriptions, etc.	TPC	03/25/13
Practical Examples	Practical Examples	TPC	03/25/13

1.G.6 Training and assigning care teams for patient population management

Description	Example/Screenshot/Documentation	Source	Date Added
Corporate diagram, job descriptions, and weekly administrative schedule	Care Team Structure, Job Descriptions, etc.	TPC	03/25/13
Practical Examples	Practical Examples	TPC	03/25/13

1.G.7 Training and designating care team members in communication skills

For all of the training factors above, the practice should document and provide a description of the training process, schedule, and training materials used.

Description	Example/Screenshot/Documentation	Source	Date Added
Corporate diagram, job descriptions, and weekly administrative schedule	Care Team Structure, Job Descriptions, etc.	TPC	03/25/13
Practical Example	Practical Example	TPC	03/25/13

1.G.8 Involving care team staff in the practice’s performance evaluation and quality improvement activities

The practice should provide a description of staff roles in the practice evaluation and improvement process, or minutes from team meetings showing staff involvement and describing staff roles.

Description	Example/Screenshot/Documentation	Source	Date Added
Corporate diagram, job descriptions, and weekly administrative schedule	Care Team Structure, Job Descriptions, etc.	TPC	03/25/13
Practical Example	Practical Example	TPC	03/25/13