2014 - PCMH2C

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Move to next PCMH element - 2D

The practice engages in activities to understand and meet the cultural and linguistic needs of its patients/families by:

2.C.1 Assessing the diversity of its population.

Race and ethnicity are tracked in Partner in the patient editor and can easily be updated at the time of checkin. This information can also be updated in PCC EHR. Partner reports can be generated to show how many patients have each race and ethnicity value.

Description	Example/Screenshot/Documentation	Source	Date Added
Using PCC reports to assess the race, ethnicity, and preferred language of your patient population	Race, ethnicity, preferred language reporting in PCC	PCC	07/03/14
Partner recaller output can be sent to a spreadsheet and a pivot table can be created to show the racial, ethnic, and preferred language distribution of patients at the practice. Contact PCC Support for assistance with this	Spreadsheet screenshot summarizing race, ethnicity, preferred language breakdown	Partner	03/20/13

2.C.2 Assessing the language needs of its population.

Preferred language is tracked in both the Partner practice management system and the PCC EHR.

The recaller output and spreadsheet described above also includes an assessment of a patient's primary preferred language.

Description	Example/Screenshot/Documentation	Source	Date Added
Using PCC reports to assess the race, ethnicity, and preferred language of your patient population	Race, ethnicity, preferred language reporting in PCC	PCC	07/03/14

2.C.3 Providing interpretation or bilingual services to meet the language needs of its population.

The practice would need to provide documentation showing their use of interpretation services. When the practice uses staff or an outside service to interpret during a visit, this should be noted in the visit.

2.C.4 Providing printed materials in the languages of its population.

If the practice uses “Pediatric Advisor”, which for some PCC Practices is accessible through Partner, they have the ability to print Spanish versions of handouts. Otherwise, PCC EHR clients have access to materials in multiple languages via the patient education tool and materials from Medline Plus or the AAP. Or they can provide their own materials in different languages when appropriate.

Note that CDC VIS documents are translated into many languages and count for this endeavor.

PCC EHR clients should be able to get auto-credit for this

Description	Example/Screenshot/Documentation	Source	Date Added
A description of how to access patient education of various languages in PCC EHR	Multi-language patient education in PCC EHR	PCC	07/03/14