PCMH1B
The practice has a written process and defined standards and demonstrates that it monitors performance against the standards for:
Providing access to routine and urgent-care appointments outside regular business hours
You must produce a documented process for arranging after-hours access. You should also produce a report from Partner of appointments restricted to appointment times happening outside of regular business hours.
| Description | Example/Screenshot/Documentation | Source | Date Added |
|---|---|---|---|
| The srs "Appointment Stat Report - Day of Week/Reason" in the "Scheduling Reports" category can be used. Restrict this to show only appointments for after-hours times when the office is not open (Sat, Sun after 12:00pm for example). Be sure to exclude cancelled/missed appointments. |  |
Partner srs report | 03/20/13 |
Providing continuity of medical record information for care and advice when office is not open
PCC should be able to get auto-credit for this. A description would be needed explaining how PCC clients can access their medical records remotely from home via RDP or potentially even Pocket Partner.
Providing timely clinical advice by telephone when the office is not open (critical factor)
This is a critical factor which means you must do this in order to get any of the 4 points for element 1B. Here, you should describe their after-hours phone service. As of EHR version 6.15, practices will be able to generate a report of phone calls and responses restricting to just times when the office is not open.
Providing timely clinical advice using a secure, interactive electronic system when the office is not open
This one might be a tough one to get credit for without a patient portal with secure messaging capabilities. However, some practices may work with an after-hours call service that provides the ability to get clinical advice via a secure web "chat room" or something similar.
Documenting after-hours clinical advice in patient records
With PCC EHR version 6.15, the practice can generate a log of phone calls with "Call Taken At" during times when the office is not open. Screenshots of the documented clinical advice for these calls (and the timestamp of the call) could then be created.