PCMH1B
<< Move to previous PCMH element - 1A
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The practice has a written process and defined standards and demonstrates that it monitors performance against the standards for:
1.B.1 Providing access to routine and urgent-care appointments outside regular business hours
You must produce a documented process for arranging after-hours access. You should also produce a report from Partner of appointments restricted to appointment times happening outside of regular business hours.
| Description | Example/Screenshot/Documentation | Source | Date Added |
|---|---|---|---|
| The srs "Appointment Stat Report - Day of Week/Reason" in the "Scheduling Reports" category can be used. Restrict this to show only appointments for after-hours times when the office is not open (Sat, Sun after 12:00pm for example). Be sure to exclude cancelled/missed appointments. | Show access to after-hours care | Partner srs report | 07/03/14 |
1.B.2 Providing continuity of medical record information for care and advice when office is not open
You can access medical records remotely using the EHR and/or Pocket Partner from your smart phone or home computer. Screenshots of Pocket Partner can be found on learn.pcc.com.
| Description | Example/Screenshot/Documentation | Source | Date Added |
|---|---|---|---|
| Document describing how to connect to PCC remotely and Pocket Partner functionality | RDP and Pocket Partner documentation | PCC | 7/3/14 |
| Policies and Procedures for After-Hours Service | Sample Policy | PCC Client | 04/04/13 |
| Policies and Procedures for After-Hours Service, II | Sample Policy II | PCC Client | 04/04/13 |
1.B.3 Providing timely clinical advice by telephone when the office is not open (critical factor)
This is a critical factor which means you must do this in order to get any of the 4 points for element 1B. Here, you should describe their after-hours phone service. As of EHR version 6.15, practices will be able to generate a report of phone calls and responses restricting to just times when the office is not open.
| Description | Example/Screenshot/Documentation | Source | Date Added |
|---|---|---|---|
| Documentation for PCC's Phone Encounter Performance Report showing calls documented after-hours | Phone Encounter Performance Report | PCC | 07/03/14 |
| Policies and Procedures for After-Hours Service | Sample Policy | PCC Client | 04/04/13 |
| Policies and Procedures for After-Hours Service, II | Sample Policy II | PCC Client | 04/04/13 |
1.B.4 Providing timely clinical advice using a secure, interactive electronic system when the office is not open
| Description | Example/Screenshot/Documentation | Source | Date Added |
|---|---|---|---|
| Document describing secure messages via patient portal | Secure Messaging in PCC's Portal | PCC | 07/03/14 |
| Policies and Procedures for After-Hours Service | Sample Policy | PCC Client | 04/04/13 |
| Policies and Procedures for After-Hours Service, II | Sample Policy II | PCC Client | 04/04/13 |
1.B.5 Documenting after-hours clinical advice in patient records
As of PCC EHR version 6.15, the practice can generate a log of phone calls with "Call Taken At" during times when the office is not open. Screenshots of the documented clinical advice for these calls (and the timestamp of the call) could then be created.
| Description | Example/Screenshot/Documentation | Source | Date Added |
|---|---|---|---|
| Document describing how to document after-hours clinical advice | Documenting after-hours clinical advice | PCC | 07/03/14 |
| Policies and Procedures for After-Hours Service | Sample Policy | PCC Client | 04/04/13 |
| Policies and Procedures for After-Hours Service, II | Sample Policy II | PCC Client | 04/04/13 |